Contact information
CozyGlow is committed to providing accessible and professional customer support.
You may contact us regarding:
- Product information;
- Order status;
- Shipping and delivery;
- Returns and refunds;
- Damaged or defective products;
- Electrical safety concerns;
- Website or payment issues;
- Business and legal inquiries.
Business Information
Business Name: CozyGlow
Website: cozyglow.rest
Year Established: 2023
Mailing and Business Address
CozyGlow
2266 Napier St
Vancouver, British Columbia V5L 2P2
Canada
Customer Support Email
For faster assistance, include your order number in the subject line.
Telephone
+1 604 839-6690
Telephone availability may vary depending on business hours, public holidays, and call volume.
Recommended Information for Order Inquiries
Please provide:
- Your full name;
- Order number;
- Email used at checkout;
- Product name;
- Description of the issue;
- Relevant photographs or videos.
Do not send complete payment card details, passwords, government identification numbers, or other unnecessary sensitive information by email.
Product Safety Concerns
If an electrical product appears unsafe:
- Stop using it immediately;
- Disconnect it from the power source where safe to do so;
- Keep it away from children, liquids, and flammable materials;
- Contact us with the order number, photographs, and a description of the issue.
Canadian suppliers may have reporting obligations when they become aware of qualifying consumer-product health or safety incidents.
Response Time
We aim to respond to customer inquiries within 24–48 business hours.
Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high demand.
Contact Form
Customers may also contact us through the contact form available on cozyglow.rest.
Submitting multiple requests concerning the same matter may delay response times. Please reply within the same email thread whenever possible.